Spurt Plus Terms and Conditions – Know Your Rights Before You Play

01 Definitions

Throughout these Terms and Conditions, the following definitions apply when used in relation to Spurt Plus and its services:

• "Spurt Plus" refers to the platform operated at spurtplus.net, including all games, betting markets, promotions, and associated services.
• "Player" or "You" refers to any registered user of the Spurt Plus platform.
• "Account" refers to the registered player account through which you access Spurt Plus services.
• "Balance" refers to real-money funds held in your Spurt Plus account, excluding bonus funds unless otherwise specified.
• "Bonus Funds" refers to promotional credits awarded under specific terms, separate from deposited real-money funds.
• "Wagering Requirement" refers to the number of times bonus funds must be bet before they can be withdrawn as cash.
• "Gross Gaming Revenue (GGR)" refers to the total amount wagered by a player minus winnings paid out.

02 Eligibility & Registration

To register and use Spurt Plus, you must meet all of the following conditions at the time of registration and throughout your use of the platform:

• You are at least 21 years of age.
• You are a resident of or physically located in a jurisdiction where online gaming and sports betting is permitted under applicable law.
• You are registering as an individual on your own behalf, not on behalf of a third party.
• You are not a current employee, officer, director, contractor, or close family member of any Spurt Plus employee in a position that could create a conflict of interest.
• You have not previously been excluded or self-excluded from Spurt Plus or any affiliated platform.

Spurt Plus reserves the right to request age verification documentation at any time. Accounts found to belong to players under the age of 21 will be immediately suspended and all funds returned to the verified payment method on file, minus any winnings derived from play during the period of non-compliance.

03 Account Responsibilities

When you register with Spurt Plus, you take on a set of responsibilities that are designed to keep the platform safe and fair for everyone.

Accurate Information

You must provide accurate, current, and complete information at registration and keep that information up to date. Providing false or misleading personal information — including name, date of birth, or contact details — is grounds for immediate account suspension.

Account Security

You are responsible for maintaining the confidentiality of your Spurt Plus login credentials. Do not share your password with anyone. Spurt Plus will never ask for your password via email, chat, or phone. If you suspect your account has been accessed by an unauthorised person, contact our support team immediately and change your password.

Account Activity

All bets and transactions placed through your Spurt Plus account are your responsibility, including those placed due to your failure to secure your login credentials. Spurt Plus will not reverse settled bets on the basis that a third party placed them if adequate account security was not maintained.

04 Deposits

Spurt Plus accepts deposits through the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank Online, and Visa/Mastercard debit and credit cards issued by Philippine banks.

Minimum Deposit

The minimum deposit at Spurt Plus is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional identity verification steps as part of our anti-money laundering compliance obligations.

Deposit Processing

GCash and Maya deposits are credited to your Spurt Plus account in real time. Bank transfer deposits via InstaPay are typically credited within one hour. PESONet transfers may take up to one banking day. Spurt Plus does not charge any processing fees on deposits made through supported Philippine payment methods.

Deposit Limits

Players may set daily, weekly, or monthly deposit limits on their accounts at any time via account settings. Increases to deposit limits take effect after a mandatory 24-hour cooling-off period. Decreases take effect immediately.

05 Withdrawals

Spurt Plus is committed to processing withdrawal requests as quickly as possible. The following conditions and timelines apply.

Minimum and Maximum Withdrawal

The minimum withdrawal amount is ₱500. Maximum single-transaction withdrawal limits vary by payment method and account verification status. Verified accounts have higher withdrawal limits. Contact support for details specific to your account tier.

Processing Times

• GCash / Maya: 15–30 minutes after approval
• InstaPay: Within 1–2 hours after approval
• BDO / BPI / UnionBank: Within the same business day for requests submitted before 3:00 PM
• Visa/Mastercard: 1–3 business days

Withdrawal Requirements

Withdrawals can only be made to a payment method that has been used to deposit into your Spurt Plus account, or to a verified account registered in your name. Spurt Plus may request identity verification documents before processing first or high-value withdrawals. This is a standard anti-fraud and anti-money laundering measure, not a delay tactic.

Pending Bonus Conditions

If you have an active bonus with an outstanding wagering requirement, only the portion of your balance that exceeds the bonus amount may be withdrawn without forfeiting the bonus. Full details are provided in the individual bonus terms accessible from the Promotions page.

06 Betting Rules

The following general rules apply to all sports betting and esports betting markets on Spurt Plus. Game-specific rules (for casino games, Tongits, Color Game, and Roulette) are accessible from within each game interface.

Bet Acceptance

All bets are subject to acceptance by Spurt Plus. We reserve the right to decline or limit bets at our discretion, particularly where irregular betting patterns are detected. Bets placed after an event has started are void unless placed through designated live in-play markets.

Minimum Bet

The minimum single bet on sports and esports markets is ₱20. Minimum stake requirements for specific markets may vary and are displayed at the point of bet placement.

Void Bets

Bets are voided and stakes refunded in the following situations: event cancellation, event postponement beyond 24 hours of the original scheduled time, or a technical error that resulted in incorrect odds being displayed. Spurt Plus will notify affected players via email and account notification when bets are voided.

Palpable Errors

If Spurt Plus inadvertently offers odds or prices that are clearly erroneous due to a technical error or human mistake, we reserve the right to void bets placed at those prices. "Palpable error" means odds that are clearly out of line with market rates at the time of placement — for example, odds of 50.00 for a heavily favoured team. Spurt Plus will endeavour to identify and notify affected players within 24 hours of the error being detected.

07 Bonuses & Promotions

Spurt Plus offers various bonuses and promotions to both new and existing players. All bonuses are subject to the following general terms, in addition to the specific terms published on the Promotions page for each individual offer.

• Bonuses are credited to a separate bonus balance and cannot be withdrawn directly. Winnings generated from bonus play may be withdrawn once the wagering requirement has been met.
• Standard wagering requirements range from 20x to 35x the bonus amount, depending on the specific offer. The applicable wagering requirement is always stated clearly in the individual promotion terms.
• Bonus funds expire within the timeframe stated in the individual promotion terms. Expired bonus funds are forfeited without compensation.
• Spurt Plus reserves the right to withdraw a promotional offer at any time without notice. If an offer is withdrawn after a player has opted in but before the wagering requirement is met, the remaining bonus funds are removed and any qualifying conditions are reversed.
• Players found to be abusing promotional offers — including using multiple accounts, collusion, or exploiting technical errors — will have bonuses forfeited and may face account suspension.

08 Responsible Gaming

Spurt Plus takes responsible gaming seriously as a core obligation, not a compliance checkbox. We are committed to providing tools and resources that help players maintain control of their gaming activity.

Available Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits via account settings.
• Session Reminders: Set time-based notifications to remind you how long you've been playing.
• Cool-Off Period: Take a break from Spurt Plus for 24 hours, 7 days, or 30 days without closing your account.
• Self-Exclusion: Permanently exclude yourself from Spurt Plus. Once activated, self-exclusion cannot be reversed for a minimum of 6 months.

All responsible gaming tools are accessible through your account settings. For more information, guidance, and external support resources, visit our Responsible Gaming page. If you are concerned about your gaming behaviour or that of someone close to you, please use these tools or reach out to our support team — we are here to help, not to judge.

09 Privacy & Data

Your personal information is handled in accordance with the Spurt Plus Privacy Policy, available at spurtplus.net/privacy-policy. By using Spurt Plus, you consent to the collection, processing, and storage of your personal data as described in that policy.

In summary: Spurt Plus collects only the data necessary to provide and improve our services, comply with legal obligations, and prevent fraud. We do not sell your personal data to third parties. All data is stored securely using industry-standard encryption.

10 Prohibited Conduct

The following actions are strictly prohibited and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Creating more than one Spurt Plus account
• Providing false personal information at registration or verification
• Using a payment method not registered in your own name
• Attempting to launder money or process proceeds of illegal activity through Spurt Plus
• Colluding with other players to gain an unfair advantage in any game or betting market
• Using automated betting scripts, bots, or AI tools to place bets on your behalf without explicit written permission from Spurt Plus
• Exploiting software bugs or technical errors for financial gain, rather than reporting them to support
• Engaging in match-fixing, insider betting, or any other activity that undermines the integrity of sporting or esports events
• Harassing, threatening, or abusing Spurt Plus support staff or other players

11 Account Suspension & Termination

Spurt Plus reserves the right to suspend or terminate any account at any time for reasons including, but not limited to, violation of these Terms and Conditions, suspected fraud, failure to pass identity verification, or account inactivity exceeding 24 months.

Player-Initiated Closure

You may close your Spurt Plus account at any time by contacting support. Upon account closure, any remaining real-money balance will be returned to your verified payment method within 5 business days, provided all outstanding wagering requirements on active bonuses have been settled (or bonus funds forfeited).

Spurt Plus-Initiated Suspension

Where an account is suspended due to suspected prohibited conduct, Spurt Plus will conduct an internal investigation before confirming the outcome. If the investigation clears the account, it will be reinstated and any withheld funds released. If the investigation confirms a breach, funds may be partially or fully forfeited depending on the nature of the violation.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Spurt Plus's total liability to you for any claim arising out of or in connection with your use of the platform is limited to the amount of real-money funds held in your Spurt Plus account at the time the claim arises.

Spurt Plus is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of opportunity, arising out of your use of or inability to use the platform, even if Spurt Plus has been advised of the possibility of such damages.

Spurt Plus does not guarantee uninterrupted access to the platform. Scheduled and unscheduled maintenance, technical failures, or force majeure events may result in temporary unavailability. We will make reasonable efforts to minimise downtime and communicate planned maintenance in advance.

13 Disputes & Complaints

If you have a complaint about any aspect of Spurt Plus's services, here is the process to follow:

1. Step 1 – Contact Support: Raise the issue with our live chat or email support team. Most issues are resolved at this stage within 24 hours.
2. Step 2 – Formal Complaint: If the initial response is unsatisfactory, submit a formal complaint to support@spurtplus.net with the subject line "Formal Complaint." Include your account number, a description of the issue, and any relevant dates or transaction references. Spurt Plus will acknowledge receipt within 48 hours and provide a resolution within 14 calendar days.
3. Step 3 – Escalation: If you are still unsatisfied after the formal complaint process, you may escalate the matter to the relevant regulatory authority under which Spurt Plus holds its gaming licence.

Spurt Plus does not charge any fee for lodging a complaint. All complaints are logged, reviewed impartially, and responded to in writing.

14 Amendments to These Terms

Spurt Plus may update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players via email and in-platform notification at least 14 days before the changes take effect. The effective date of the current version is displayed at the top of this page.

Your continued use of Spurt Plus after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not agree with the revised terms, you should close your account before the changes take effect.

15 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these terms that cannot be resolved through the complaints process described in Section 13 shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

These Terms and Conditions, together with the Privacy Policy and any applicable game-specific or promotion-specific terms, constitute the entire agreement between you and Spurt Plus with respect to your use of the platform.